Job interviews often include behavioral questions designed to assess your work ethic, problem-solving skills, and dedication. One common question interviewers ask is, “Tell me about a time when you went above and beyond.” Your response to this question can set you apart from other candidates, demonstrating your willingness to exceed expectations and contribute positively to the company.
Why interviewers ask “tell me about a time when you went above and beyond”?
Hiring managers ask this question to gauge your commitment, initiative, and problem-solving skills. They want to see if you are the kind of employee who is willing to take extra steps to ensure success. Your answer provides insight into your work ethic, creativity, and ability to handle challenges.
How to structure your answer
To craft a compelling response, use the STAR method:
- Situation – Provide context for the story.
- Task – Explain your responsibility in that situation.
- Action – Describe the steps you took that went beyond expectations.
- Result – Share the positive outcome of your efforts.
More like this: Answering ‘How do your values align with our organization?’ at a job interview
Sample answer
Example: going above and beyond for a customer
Situation: In my previous role as a customer service representative, we had a long-time client who was facing an urgent issue with a delayed shipment. They needed the product for a critical business event.
Task: My responsibility was to track the order and provide an update. However, I knew that just giving an update wouldn’t solve their immediate problem.
Action: I personally reached out to our logistics team, found an alternative expedited shipping solution, and coordinated with a local supplier to provide a temporary replacement until their original order arrived. I even followed up with the customer to ensure they received what they needed on time.
Result: The client was extremely grateful, their event was a success, and they later increased their business with us due to our exceptional service. My manager also recognized my initiative, which led to me being promoted to a senior role.
Tips for a strong answer
- Choose a relevant example: Pick a story that highlights skills relevant to the job you’re applying for.
- Keep it concise: Focus on the key details and avoid unnecessary background information.
- Show impact: Emphasize how your efforts benefited the company, customer, or team.
- Be authentic: Use a real example that showcases your strengths naturally.
Follow us on X @BeInTheKnow_UK
